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The National Communications Authority (NCA) has asked MTN and Onetouch to deactivate their starter packs in circulation as a way of preventing new customers from getting onto their already choked networks.
It further directed them to be prepared to refund the cost of any deactivated starter pack should a customer return it to them.
Responding to questions from the Daily Graphic as to how the two mobile phone operators could stop accepting more customers onto their networks, Mr Joshua Peprah, the Director of Regulations and Licensing of the NCA, said, "The two operators know the numbers of the starter packs they have put on the market and so they can deactivate them without stress."
"All they have to prepare for is how to refund the money to the customers when they come demanding it for the starter packs acquired on the market,” he said.
The NCA on Wednesday gave the two operators a month to improve their services or face punitive measures.
It followed numerous complaints from customers regarding the quality of service rendered by MTN and Onetouch which carry up to 88 percent of the total mobile network traffic.
The customers complained of numerous call drops, lack of call access to same networks, interruptions during calls, unwarranted reduction in call credits, among other things.
Mr Peprah said the NCA would continue to use all the necessary power under its jurisdiction to ensure that there was sanity in the system to enable customers to get value for their money.
On whether the authority had the equipment to test the quality of service of the operators, he said it would be able to do so when the need arose, adding, "Even if we do not have and the customers com¬plain a lot, as they are doing now, we will call the operators to order."
He said there could be instances when the authority could be getting quality network service signals but should the public complain loudly, action would be taken against the said operators to enable them to give customers their due.
Source: Daily Graphic
