GABORONE - The newly launched website and logo for the Attorney Generals Chambers (AGC) are designed to reflect the departments mandate, enhance its professional image and increase its awareness among stakeholders, says Mr Phandu Skelemani.
Speaking at the launch, the Minister of Justice, Defence and Security said the logo, website and revised strategic plan will drive the mandate of the department and serve as a strategic reference point.
He said the developments are historic and timely in the age of organisational branding and customer-centered service.
I believe everybody would agree with me that websites are of paramount importance in the modern world.
Mr Skelemani noted that the website will expose the department to the international community and allow customers easy access to information about the department and its mandate from the comfort of their desks.
The minister also noted that the website boasts an enquiry facility through which customers queries and comments will be received and be accordingly processed.
He said one of the challenges facing the chambers, as is the case with most organisations, is to keep the website up-to-date and current.
For her part, the Attorney General, Dr Athaliah Molokomme said previous customer satisfaction surveys have informed them about the needs and expectations of the department. She said the review has thus given them an opportunity to address some of these issues.
The current strategic review has focused on enlarging our vision and clarifying the mission as well as sharpening our values.
Dr Molokomme stated that the review process sought to harmonise the strategic plan with the balanced scorecard which was introduced to help ministries and departments implement their strategic plans.
She said their strategic plan indicates in detail how her department wants to move towards the provision of world-class legal services by addressing customer satisfaction, internal processes, learning and growth, and the financial perspectives of a balanced organisation.
Dr Molokomme said although her department boasts of a number of achievements through the review of their strategic plan, there are challenges they face inclusive of shortage of experienced and skilled staff.
She said some of them are increased litigation and demand for legislation and commercial agreements, limited understanding of their mandate by stakeholders, negative perceptions and the lack of an electronic/ computerised case management system.
The attorney general said their mission is to provide excellent and dedicated legal services to the government in a prompt, professional and responsive manner.
She said their key result areas include quality legal services, customer satisfaction, skilled and motivated staff and efficiency in the departments operations in order to optimise the use of their financial and material resources.
Source: BOPA
